In a recent blog post on Sprinklr, Chelsea Marti (@chelseamarti) lists four steps to follow to provide remarkable social customer service.
In a recent blog post on Sprinklr, Chelsea Marti (@chelseamarti) lists four steps to follow to provide remarkable social customer service.
In a recent blog post on Sprinklr, Chelsea Marti (@chelseamarti) lists four steps to follow to provide remarkable social customer service.
1. Identify Unhappy Customers
2. Know How to Communicate
3. Streamline Your Responses
4. Evaluate Yourself & Optimize in Real Time
"...every team at your organization is thinking about ways to make or save revenue, which means every department is responsible for gaining and retaining the customers that will generate that revenue. Which really means that every department is responsible for creating great customer experiences."
Bottom line, listen to your customers and be prepared to address their concerns. A customer's experience with your company is what truly separates you from your competitors.
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