How Washington D.C. Built a Digital Government: One Platform at a Time — Part 4: Building Government Services People Can Actually Use How Washington D.C. Built a Digital Government: One Platform at a Time — Part 4: Building Government Services People Can Actually Use

How Washington D.C. Built a Digital Government: One Platform at a Time — Part 4: Building Government Services People Can Actually Use

Digital transformation doesn’t end with workflows: it extends to how information is delivered. See how Washington D.C. turned static PDFs into structured, searchable content, making documentation a core part of modern, user-friendly government services.

April 23, 2026

How Washington D.C. Built a Digital Government: One Platform at a Time — Part 3: Real-Time Permits and Inspections How Washington D.C. Built a Digital Government: One Platform at a Time — Part 3: Real-Time Permits and Inspections

How Washington D.C. Built a Digital Government: One Platform at a Time — Part 3: Real-Time Permits and Inspections

What happens when government workflows don’t just go digital, but become intelligent? Discover how Washington D.C. reduced approval times from 47 days to 7 by combining centralized platforms with AI, transforming complex, multi-step processes into real-time, transparent operations.

April 20, 2026

How Washington D.C. Built a Digital Government: One Platform at a Time — Part 2: Marketplace for Inspections How Washington D.C. Built a Digital Government: One Platform at a Time — Part 2: Marketplace for Inspections

How Washington D.C. Built a Digital Government: One Platform at a Time — Part 2: Marketplace for Inspections

What if government inspections worked like a marketplace? Discover how Washington D.C. cut inspection wait times from weeks to days by rethinking (not just digitizing) the process.

April 19, 2026

How Washington D.C. Built a Digital Government: One Platform at a Time — Part 1: From Fragmentation to Flow How Washington D.C. Built a Digital Government: One Platform at a Time — Part 1: From Fragmentation to Flow

How Washington D.C. Built a Digital Government: One Platform at a Time — Part 1: From Fragmentation to Flow

Washington D.C.’s Department of Buildings didn’t attempt a risky system overhaul—they rebuilt their digital government step by step. This is the story of how small, high-impact changes transformed fragmented processes into a connected, intelligent ecosystem.

April 18, 2026

platformOS Named Among Top 50 Innovators in the QBE AcceliCITY Resilience Challenge platformOS Named Among Top 50 Innovators in the QBE AcceliCITY Resilience Challenge

platformOS Named Among Top 50 Innovators in the QBE AcceliCITY Resilience Challenge

platformOS joins the Top 50 in the QBE AcceliCITY Resilience Challenge, bringing proven inspection workflows to help cities boost safety and speed.

September 5, 2025

Embracing Accessibility: Why HTML Triumphs Over PDF Embracing Accessibility: Why HTML Triumphs Over PDF

Embracing Accessibility: Why HTML Triumphs Over PDF

Shifting from PDF to HTML reduces CO2 emissions and ensures that digital content is accessible and user-friendly. Read about the UK government's research and our experiences in this article.

August 29, 2024

Ensuring Accessibility in Documentation Sites for the Washington DC Department of Buildings Ensuring Accessibility in Documentation Sites for the Washington DC Department of Buildings

Ensuring Accessibility in Documentation Sites for the Washington DC Department of Buildings

One of our key priorities in documentation projects is ensuring full accessibility. Here is an overview of our approach for the Washington DC Department of Buildings.

August 6, 2024

PDF to Docs as Code: Transforming the Washington DC Department of Buildings' Documentation Process PDF to Docs as Code: Transforming the Washington DC Department of Buildings' Documentation Process

PDF to Docs as Code: Transforming the Washington DC Department of Buildings' Documentation Process

The Washington DC Department of Buildings transformed their documentation process from traditional PDFs to the efficient and accessible Docs as Code approach with DocsKit.

June 17, 2024